Terms and Conditions

This site （ibendouma.com）is owned and operated by IJBK Services INTERNATIONAL FZ-LLC, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates JBIK INTERNATIONAL CO., LIMITED (payment processing for Cardpay). Registered address :ROOMS 1318-20,HOLLYWOODPLAZA, 610 NATHAN ROAD, MONGKOK KOWLOON and its affiliated companies (collectively, the 'Company'), and provides its services to you subject to the following conditions. If you visit or shop at www.ibendouma.com, you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions. The Company reserves the right to change the terms, conditions, and notices under which its websites and services are offered, including but not limited to the charges associated with the use of the Company's websites and services. You are responsible for regularly reviewing these terms and conditions and any additional terms and conditions. Your continued use of the Company's websites and services constitutes your agreement to all such terms, conditions, and notices (see TERMS & CONDITIONS and the PRIVACY POLICY). Please read them carefully.

1. PRIVACY

Please review our PRIVACY POLICY, which also governs your visit to the Company's websites.

2. ELECTRONIC COMMUNICATIONS

When you visit the Company's websites or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3. COPYRIGHT

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and is protected by domestic and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and is protected by domestic and international copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by domestic and international copyright laws.

4. LICENSE AND SITE ACCESS

The Company grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction services. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. The use of spiders, robots, scrapers or any other means, whether through the use of automated software or through a physical or mechanical system, is strictly prohibited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our affiliates without express written consent. You may not use any meta tags or any other 'hidden text' utilizing the Company's name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. You may not use any Company logos or other proprietary graphic or trademark as part of the link without express written permission.

5. YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Company's services only with involvement of a parent or guardian. The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

6. PRICING

The prices of the sites evolve according to supply and demand. If you find a better price at another online store, we'll do our best to beat it.

7. REFUND POLICY

ibendouma is committed to refunding dissatisfied customers within a reasonable scope. Please note that support may ask you to provide proof of payment. The customer has the right to request a refund in the following cases.

For any reason other than those listed above, please explain your situation to support. Your refund request will be reviewed after submitting the order number and the reason for the refund. If the request is approved, the refund will be returned to the customer's account or credit card. In the following cases, we cannot refund customers:

8. THIRD PARTIES

The Company may also provide links and pointers to websites operated by third parties. Neither the Company, its parent or subsidiary companies, nor their affiliates operate or control in any respect the information, products or services on such third-party sites. We are not responsible for examining or evaluating, and we do not warrant, the offerings of such companies or individuals or the content of their websites. The Company assumes no responsibility for the actions, product and content of all these and any other third parties. You should carefully read their privacy statements and other terms of use. The material on this site and third-party sites is provided "as is" and without warranty of any kind, either express or implied. To the fullest extent permitted by applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not claim any title to any accounts or virtual items purchased or sold through this site.

9. DELIVERY POLICY

The delivery of all products is included in the offer (unless otherwise specified). If the delivery time is not respected, the customer is entitled to request a refund (referring to refund policy 7.)

10. POLICIES, MODIFICATION AND SEVERABILITY

Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to the Company's websites. We reserve the right to make changes to our site, and to the Terms and Conditions at any time. If any of these conditions are held to be invalid, void or for any reason that condition will be deemed severable and will not affect the validity and enforceability of any other condition.

Legal Compliance and KYC/AML

At ibendouma, we adhere to legal compliance regulations, particularly the KYC (Know Your Customer) process. Every user is required to verify their identity to ensure transparency and transaction security. Our anti-money laundering (AML) procedures follow guidelines established by the DFSA (Dubai Financial Services Authority), guaranteeing a secure and reliable environment for all.

Website Security

We protect your data with a valid SSL/TLS certificate, ensuring a secure connection. Sensitive information is encrypted using modern technologies such as Norton. Additionally, we conduct regular audits to identify and resolve any vulnerabilities, including tests against DDoS attacks and security breaches.